POLICY

We understand that life happens and plans can change. The following policies apply to cancellations or rescheduling requests made within 24 hours of your appointment.

DISCLAIMER: Disrespectful or inappropriate behaviour toward our team when these policies are enforced will result in permanent removal from booking with Shio Studio.

Booking & Deposits

  • A 50% non refundable deposit is required to secure all appointments.

  • All new client appointments must be booked through our online booking system.

Late Policy

  • A 5 minute grace period is provided for all appointments.

  • Arrivals beyond the grace period are subject to a $10 late fee if the service can still be completed.

  • For services under 15 minutes, arrivals beyond the 5 minute grace period will be treated as a same day cancellation, and the service cannot be completed.

  • If your technician can still accommodate your late arrival, only part of the service may be completed; however, the full service price will still apply.

  • If there is not enough time to complete the service safely, it will be treated as a same day cancellation and the applicable fee will apply.

Cancellation & Rescheduling Policy

  • Cancelling or rescheduling within 24 hours of your appointment will result in the loss of your deposit.

  • Deposits may be transferred to one rescheduled appointment only.

  • Rescheduling within 24 hours is subject to a $10 fee.

  • A second rescheduling request will result in the forfeiture of the original deposit, and a new appointment with a new deposit will be required.

Communication

We understand that life can get in the way at times. We encourage clients to reach out as soon as possible if an issue arises.

Thank you for respecting our policies and choosing Shio Studio.

EXAMPLES

EXAMPLE 1

CLIENT: Ashley

SERVICE: Lamination + Hybrid Tint + Threading

APPOINTMENT TIME: 11:30 AM

ARRIVAL TIME: 11:39 AM

Ashley arrives 9 minutes late, exceeding the 5 minute grace period. Although the appointment would normally be considered a same day cancellation, the technician is able to complete the lamination and threading. Since only part of the booked service can be performed, Ashley is still charged the full original appointment price and the late fee.

EXAMPLE 2

CLIENT: Carla

SERVICE: Brow Tint + Threading

APPOINTMENT TIME: 3:30 PM

CALL RECEIVED: 8 AM — Carla calls to cancel her 3:30 PM appointment

Carla cancels on the day of her appointment, resulting in the loss of her deposit. To reschedule, she must book a new appointment and pay a new deposit.

EXAMPLE 3

CLIENT: Selena

SERVICE: Brow Threading + Brow Mapping

APPOINTMENT TIME: 5 PM

ARRIVAL TIME: 5:06 PM

Selena arrives 6 minutes late for her 15 minute brow threading and mapping appointment, exceeding the 5 minute grace period. If the technician can accommodate her, only a brow clean up will be completed without mapping or detailed shaping, and the full service price will still apply. If the appointment cannot be accommodated, Selena will forfeit her deposit.

EXAMPLE 4

CLIENT: Emma

SERVICE: Lash Lift

APPOINTMENT TIME: 7 PM

CALL RECEIVED: 6:50 PM — Emma informs us that she will arrive at 7:10 PM and requests to reschedule

Since Emma is requesting to reschedule on the day of her appointment, the same day cancellation policy applies. Her appointment will be cancelled, her deposit will be forfeited, and a new deposit will be required to book another appointment.

If Emma chooses to arrive at 3:10 PM, she will be beyond the 5 minute grace period. If the technician cannot safely complete the lash lift and tint within the remaining time, the appointment will be treated as a same day cancellation and her deposit will be forfeited. If the technician can complete the full service, a $10 late fee will apply.